HOLIDAY 2020 EXCHANGES
Now through the holidays, our exchange policy has been extended through the gift giving season.
Orders placed November 15th, through December 31st, 2020 will have until the end of January 31st, 2020 to complete their exchange.
Please read EXCHANGES • DOMESTIC ORDERS below for more details. We are unfortunately unable to accept returns or exchanges for items shipped outside the United States. Our exchange policy is available for domestic orders only.
EXCHANGES • DOMESTIC ORDERS
We understand the challenges of ordering jewelry online and know how personal the decision is. Each item we offer is hand crafted and it is absolutely important to us that you are completely delighted with your purchase. Please let us know if you need assistance finding something new, we’re happy to help.
If for any reason, you wish to exchange an item, notify us within 7 business days from the date your package was received. To begin the process, contact the studio with your original order number, name, email address and phone number.
RETURNS • DOMESTIC ORDERS
Online purchases are eligible for exchange or store credit.
Store credit will be issued in the form a digital gift card. Digital gift cards do not expire and there are no processing fees. Digital gift cards are non-refundable and valid for merchandise only at BrevardDesign.com.
If an error was made on our part, or something is defective, we stand by our craft and will replace or refund in full to your original form of payment. Original shipping charges are not refunded unless we have made an error. Please contact the studio right away so we can make things right.
FINAL SALE ITEMS
The following items are considered final sale:
• International orders
• Items privately purchased
• Reserved listing items
• Made-to-Order listings
• Pre-Order item listings
• Special Orders, Custom and/or Personalized items
• Resized or Altered Designs
• Film Prop Designs
The items above are considered final sale unless defective, or the wrong item was received. For this reason, please double check the information you provide carefully. If an error was made on our part, we will replace the item as quickly as possible. A special request order may be canceled within 24 hours, after that it is considered a final sale.
ITEMS PURCHASED ELSEWHERE
Please understand, Brevard jewelry purchased through any of our retail partners must be exchanged or returned through the original place of purchase. We are unable to process them for you.
EXCHANGES + RETURNS • INTERNATIONAL ORDERS
Exchange policy is available for Domestic Orders Only. We are unfortunately unable to accept returns or exchanges for items shipped outside the United States.
If you have additional questions, please visit our FREQUENT QUESTIONS page for answers to common question or contact the studio at 1.310.577.1888, or email us at Lee.Brevard.Studio[at]gmail.com. Allow 24-48 hours for a response, Monday through Friday.