HOLIDAY EXCHANGE POLICY
During the gift giving season our exchange policy will be extended. Orders placed between November 15 through December 25, 2021 will have until January 28, 2022 to complete their exchange.
To begin the process, please contact the studio with the order number, your name, email address and phone number. Read more below.
EXCHANGES • DOMESTIC ORDERS
We understand the challenges of ordering jewelry online and know how personal the decision is. Each item we offer is hand crafted and it is absolutely important to us that you are completely delighted with your purchase. Please let us know if you need assistance finding something new, we’re happy to help.
If for any reason, you wish to exchange an item, notify us within 7 business days from the date your package was received. To begin the process, contact the studio with your original order number, name, email address and phone number.
• An Exchange Authorization Form will be sent to your email with instructions for preparing your package. No exchanges will be granted without prior return authorization.
• Items must be unworn, unaltered items and returned in their original packaging (Lee Brevard box and/or pouch) to be eligible. Merchandise credit is calculated on the merchandise value ONLY and does not include shipping fees.
• Your merchandise exchange credit will be applied toward your exchange purchase or issued in the form of an electronic gift card, which ever you choose.
• If new items are selected at the time of the exchange, you will then be emailed a secure online invoice for any additional payments as needed to complete your transaction. If no items were indicated with your exchange, or you have remaining credit, a digital gift card will be issued to you via email.
• Digital gift cards do not expire and there are no processing fees. Digital gift cards are non-refundable and valid for merchandise only at BrevardDesign.com.
• See FINAL SALE ITEMS for exclusions.
• Shipping costs are covered by the customer. Brevard is not responsible for items damaged or lost while in transit, please follow the packing instruction on your Exchange Authorization Form while preparing your return package.
• Once your return package has arrived, please allow 2 business days for your package to be processed. At that time, you will receive email notification.
Online purchases are eligible for exchange or store credit.
• Store credit will be issued in the form a digital gift card for merchandise value and does not include shipping fees associated with the order. If your order received complementary free shipping, the original shipping fees will be deducted from the credit if no items are chosen at the time of exchange.
• If an error was made on our part, or something is defective, we stand by our craft and will replace or refund in full to your original form of payment. Original shipping charges are not refunded unless we have made an error. Please contact the studio right away so we can make things right.
ITEMS PURCHASED ELSEWHERE
Please understand, LEE BREVARD jewelry purchased through one of our retail partners must be exchanged or returned through the original place of purchase. We are unable to process them for you.
FINAL SALE ITEMS
The following items are considered final sale:
• International orders
• Items privately purchased
• Reserved listing items
• Made-to-Order listings
• Pre-Order item listings
• Special Orders, Custom and/or Personalized items
• Resized or Altered Designs
• Film Prop Designs
The items above are considered final sale unless defective, or the wrong item was received. For this reason, please double check the information you provide carefully. If an error was made on our part, we will replace the item as quickly as possible. A special request order may be canceled within 24 hours, after that it is considered a final sale.
EXCHANGES + RETURNS • INTERNATIONAL ORDERS
Exchange policy is available for Domestic Orders Only. We are unfortunately unable to accept returns or exchanges for items shipped outside the United States.
If you have additional questions, please visit our FREQUENT QUESTIONS page for answers to common question or contact the studio at 1.310.577.1888, or email us at Lee.Brevard.Studio[at]gmail.com. Allow 24-48 hours for a response, Monday through Friday.