FREE HOLIDAY SHIPPING
Enjoy free complementary holiday shipping on U.S. orders $200+ now through the end of December. No promo code required, simply choose the free shipping option during check out for free USPS Priority Mail. Orders over $500 will be shipped UPS 2nd Day.
Free shipping offer applies to domestic orders only.
SHIPPING DATES FOR HOLIDAY
These are the carrier suggested cut-off dates for this holiday season to arrive by Dec 25th, 2020.
Tuesday, Dec 15th, Noon PST • DHL International Delivery
Saturday, Dec 19th, Noon PST • USPS Military Delivery
Saturday, Dec 19th, Noon PST • Domestic USPS Priority Mail
Tuesday, Dec 22nd, Noon PST • Domestic UPS 2nd Day Air
Remember that though these carrier dates are a helpful guide, please keep in mind, delivery by a specific date is not guaranteed. For peace of mind, consider ordering earlier this year for a little transit wiggle room.
GENERAL SHIPPING INFORMATION
Please double check the email address, shipping address and the billing address associated with the credit card account is correct at the time of purchase. Once your order is placed, you will receive an order confirmation email to confirm the details.
Brevard is not responsible for deliveries to incorrectly entered addresses once an order has shipped. Any, and all shipping charges on bounced or undeliverable packages are the customer’s responsibility. We kindly ask you to review your order confirmation email right away and contact the studio for any necessary changes, we are here to help.
Including a phone number with your order helps the carrier ensure a smooth delivery of your package.
Brevard is not responsible for lost or stolen packages. Please make sure the address information you enter is correct and that someone will be there to receive the package the day of delivery.
All order and shipping status updates will be sent to the email address you provide, please use one you actually check.
Most orders are processed within 1-3 business days upon receipt of order, and are shipped Monday through Friday. Shipping time estimates do NOT include studio processing and handling time. If you place your order on the weekend, your order will not be shipped until the following Monday. If you place your order in the late afternoon or evening, your order will be processed the following business day. Business days are Monday through Friday, excluding holidays.
Shipping times are approximate and not guaranteed, and may suddenly change due to unforeseen circumstances that are beyond our control. Lee Brevard cannot assume responsibility for carrier shipping delays.
For returns and exchanges, the customer is responsible for shipping costs to and from the studio. Learn more about Returns + Exchanges Policy Page.
Domestic packages are shipped USPS and UPS with in the Continental United States with two flat rate options.
USPS Priority Mail : $10 • Please allow 3 - 5 Business Days for transit depending on your location.
USPS Priority Mail : $10 • $250 + over REQUIRE signature confirmation for delivery. • Please allow 3 - 5 Business Days for transit depending on your location. If a smaller order requires signature delivery confirmation, simply leave a note during the checkout process and we will gladly add it to your package for you.
UPS 2nd Day Air : $30 • Please allow 2 - 3 Business Days for transit. Automatically includes Delivery Signature Confirmation. Automatic delivery option for orders $500 and up.
Please ensure the shipping address and the billing addresses are correct at the time of purchase. Lee Brevard can not be held responsible for deliveries to incorrectly entered addresses once an order has shipped. Including a phone number helps ensure a smooth delivery.
Once your order ships, you will receive an email with your package tracking number. Please use an active email address when you place your order, and check your spam or promotions folder. If you have not received a confirmation email, please contact the studio.
P.O. BOX ADDRESSES
All Domestic P.O. Box addresses will be shipped USPS Priority Mail. USPS and FedEx services are unavailable.
SHIPPING TO GUAM, MICRONESIA, NORTHERN MARIANA ISLANDS, PALAU or the MARSHALL ISLANDS
Shipping options and rates will be determined during check out.
SIGNATURE DELIVERY CONFIRMATION
For insurance reason, all domestic ground packages over $250 REQUIRE signature upon delivery. ALL international orders require signature confirmation. Express delivery automatically includes signature confirmation.
On the day your package is scheduled to arrive, please make sure someone is available to sign for it. Once a package is in route we are unable to release the signature confirmation and appreciate your understanding that this is a security feature. If you do happen to miss delivery - don't worry, the carrier will make several attempts and during that time, you may contact the carrier with your package's tracking number to make arrangements.
Once your order has been placed, you will receive an email confirming your order. When your order ships, you will receive an email notification with your package tracking number so you can track its status online. Please use an email address your check regularly to see notifications regarding your order. Should you have any questions, please do not hesitate to contact the studio.
Please keep in mind when shipping to an APO/FPO/DPO (Air/Army Post Office, Fleet Post Office or Diplomatic Post Office), that extra time may be needed, and is beyond our control. These packages are shipped USPS Priority Mail for a flat rate of $10. Signature confirmation is not available.
INTERNATIONAL • COVID-19 • SHIPPING UPDATE
Due to the global pandemic, ESTIMATED TRANSIT TIMES ARE NOT AN ACCURATE REFLECTION OF CURRENT INTERNATIONAL SHIPPING.
Increased transit delays and/or restrictions on international packages should be expected and are far beyond our control, we appreciate your understanding during these uncertain times. We will continue to monitor international shipping around the globe, and handle each international order on an individual basis until further notice. Please reach out PRIOR to placing your order so we may better assist you. Things are constantly changing. . .
International orders are shipped insured via DHL or UPS with tracking and signature confirmation. Canadian orders are shipped either USPS or UPS, your choice based on order value and calculated upon check out,. All packages ship from our studio located in Los Angeles, California.
DHL Worldwide Express and UPS Expedited transit times are generally 2-5 business days. Some locations may take a little longer than the average estimated times.
Transit time + however long the package takes to go through customs. It is possible for some orders to experience delay in customs, which is beyond our control, please contact your local customs agency if necessary.
The package recipient is responsible for any, and all customs, duty or brokerage fees associated with your order. Refused international shipments will be abandoned and will not be refunded. Undeliverable packages shipped back to the studio, will be held until you contact the studio to make new shipping payment and arrangements. A refund will not be issued.
Make certain your contact information (email, phone and address) is correct and please always use an active email address, in case we need to reach you regarding your order. We promise not to send you a lot of unwanted junk mail.
SHIPPING TO RUSSIA
Based on carrier restrictions, we currently cannot offer shipping to Russia.
For additional order & shipping questions, please visit our FREQUENT QUESTIONS page for more answers or contact the studio at 1.310.577.1888, or email us at Lee.Brevard.Studio[at]gmail.com. Allow 24-48 hours for a response, Monday through Friday.