GENERAL SHIPPING INFORMATION
Please ensure the email address, shipping address and the billing address associated with the credit card account is correct at the time of purchase.
Brevard is not responsible for deliveries to incorrectly entered addresses once an order has shipped. Any, and all shipping charges on bounced or undeliverable packages are the customer’s responsibility. We kindly ask you to review your order confirmation email right away and contact the studio for any necessary changes, we are here to help.
Including a phone number with your order helps the carrier ensure a smooth delivery of your package.
Brevard is not responsible for lost or stolen packages. Please make sure the address information you enter is correct.
All order and shipping status updates will be sent to the email address you provide, please use one you actually check.
Most orders are processed within 1-3 business days upon receipt and shipped Monday through Friday. Shipping time estimates do NOT include processing and handling time. If you place your order on the weekend, your order will not be shipped until the following week. If you place your order in the late afternoon or evening, your order will be processed the following business day. Business days are Monday through Friday, excluding national holiday.
Shipping times are approximate and not guaranteed, and may suddenly change due to unforeseen circumstances that are beyond our control. Lee Brevard cannot assume responsibility for carrier shipping delays.
For returns and exchanges, the customer is responsible for shipping costs to and from the studio. Learn more about Returns + Exchanges Policy Page.
We offer two shipping options in the Continental United States using FedEx Standard Ground Shipping and FedEx Express Shipping.
Standard FedEx Ground Shipping: $10. Please allow 2-7 Business Days for transit depending on your location.
FedEx Ground Delivery Orders $500 and over REQUIRE signature confirmation for delivery. If a smaller order requires signature delivery confirmation, please leave a note during the checkout process and we will gladly add it for you.
FedEx Express Delivery: $30. Please allow 2-3 Business Days for transit. Express Delivery automatically includes Delivery Signature Confirmation.
Please ensure the shipping address and the billing addresses are correct at the time of purchase. Lee Brevard can not be held responsible for deliveries to incorrectly entered addresses once an order has shipped. Including a phone number helps ensure a smooth delivery.
Once your order ships, you will receive an email with your package tracking number. Please use an active email address when you place your order, and check your spam or promotions folder. If you have not received a confirmation email, please contact the studio.
P.O. BOX ADDRESSES
All Domestic P.O. Box addresses will be shipped USPS Priority Mail. USPS and FedEx services are unavailable.
SHIPPING TO ALASKA + HAWAII
We offer UPS Express Delivery with signature confirmation + tracking. Please allow 2-3 Business Days for transit.
SIGNATURE DELIVERY CONFIRMATION
For insurance reason, all domestic ground packages over $500 REQUIRE signature upon delivery. ALL international orders require signature confirmation. Express delivery automatically includes signature confirmation.
On the day your package is scheduled to arrive, please make sure someone is available to sign for it. Once a package is in route we are unable to release the signature confirmation and appreciate your understanding that this is a security feature. If you do happen to miss delivery - don't worry, the carrier will make several attempts and during that time, you may contact the carrier with your package's tracking number to make arrangements.
Once your order has been placed, you will receive an email confirming your order. When your order ships, you will receive an email notification with your package tracking number so you can track its status online. Please use an email address your check regularly to see notifications regarding your order. Should you have any questions, please do not hesitate to contact the studio.
Please keep in mind when shipping to an APO/FPO/DPO (Air/Army Post Office, Fleet Post Office or Diplomatic Post Office), that extra time may be needed, and is beyond our control. These packages are shipped USPS Priority Mail for a flat rate of $10. Signature confirmation is not available.
INTERNATIONAL • COVID-19 • SHIPPING UPDATE
Due to the global pandemic, ESTIMATED TRANSIT TIMES ARE NOT AN ACCURATE REFLECTION OF CURRENT INTERNATIONAL SHIPPING.
Increased transit delays and/or restrictions on international packages should be expected and are far beyond our control, we appreciate your understanding during these uncertain times. We will continue to monitor international shipping around the globe, and handle each international order on an individual basis until further notice. Please reach out PRIOR to placing your order so we may better assist you. Things are constantly changing. . .
International orders are shipped insured via DHL or UPS with tracking and signature confirmation. All packages ship from our studio located in Los Angeles, California.
DHL Worldwide Express and UPS Expedited transit times are generally 2-5 business days. Some locations may take a little longer than the average estimated times. UPS Saver transit times are generally 1-3 business days.
Transit time + however long the package takes to go through customs. It is possible for some orders to experience delay in customs, which is beyond our control, please contact your local customs agency if necessary.
The package recipient is responsible for any, and all customs, duty or brokerage fees associated with your order. Refused international shipments will be abandoned and will not be refunded. Undeliverable packages shipped back to the studio, will be held until you contact the studio to make new shipping payment and arrangements. A refund will not be issued.
Make certain your contact information (email, phone and address) is correct and please always use an active email address, in case we need to reach you regarding your order. We promise not to send you a lot of unwanted junk mail.
SHIPPING TO RUSSIA
Based on carrier restrictions, we currently cannot offer shipping to Russia.
For additional order & shipping questions, please visit our FREQUENT QUESTIONS page for more answers or contact the studio at 1.310.577.1888, or email us at Lee.Brevard.Studio[at]gmail.com. Allow 24-48 hours for a response, Monday through Friday.